850/644-2591
Get Help
- General Computer Problems
- Computer Training
- Important Telephone Numbers and Computer Settings
- Email Help and Email Connections
- Departmental Support
- Support for Departmental Technicians
- Technology Enhanced Classrooms(TEC) and Lab Support
- Abuse of FSU's Network
- Feedback
* * Please include your login name on all correspondence.
Do NOT include your Password or Social Security Number in emails to
us, we usually don't need them. NOTE: UCS will NOT help students
with websites related to coursework.
Email
forms at the bottom of the page are provided for your convenience.
If you cannot use the forms, please email webmaster(a)ucs.fsu.edu
General Computer Problems
- FSU students, faculty & staff
The fastest and best way to get your questions answered is to
contact the HelpDesk via telephone at (850) 644-HELP(or 644-4357).
They can help you with Campus Network Problems, Dialup Internet Access,
PPP Access, Distance Learning Connections, User Account Set-up and
Password Changes, Statistical Programming Languages, HTML Support,
UNIX Support and more.
Help Desk Technology Services
NOTE: They will NOT help students with websites
related to coursework.
FSU Technology Services Helpdesk
website: http:// helpdesk.fsu.edu/
email to: helpdesk
using form below.
(850) 644-HELP (644-4357)
Shaw Building
See site for
updated schedules.
If you have any doubt as to where to direct your question, contact the HelpDesk first. They will forward your query as needed to systems staff, engineers, administrators, webmasters and others.
You may be able to help yourself by checking out our online documentation on email, webpages, UNIX, also the Lab FAQ's and the Building a Web FAQs.
Computer Training
FSU's Technology Services provides computer
based training for computer related topics. Please see their site
for additional informationImportant Telephone Numbers and Computer Settings:
|
Departmental Support
-
For questions concerning the UCS/FSU computers (i.e., Garnet, Mailer, etc.) use, send email to: problems using form below.
Response times are generally within 48 hours depending on the problem.
Other questions concerning network problems, send questions to: network using form below. -
Network Operations Center:
Go to Office of Telecommunications at
http://www.otc.fsu.edu/Networking/NetMenu-now.html -
Computer Security at FSU:
Go to
http://www.security.fsu.edu/ -
The Classroom computer classrooms.
(850) 644-2811 -
Lab Support administers UCS's public computer labs
Room 311 Carothers Hall
(850) 644-5641
Support for Departmental Technicians
-
To request a link for a departmental website on the www.fsu.edu main departmental directory (http://www.fsu.edu/Other-FSU.shtml) and an entry in the main fsu search engine (http://www.fsu.edu/Phones/), send eMail to
redesign@www.fsu.edu -
To request a departmental Web account on www.fsu.edu, send eMail to
Problems using form below. -
Request Network Addresses or Nameserver Entries: Send email to
hostmaster using form below .
Other network problems, send questions to: Telecommunications using form below. -
Request RAS Supercomputer Time: Send email to
sctime using form below. -
RS/6000 SP system - Report Problems or Ask "How to" Questions regarding the RS/6000 SP system only: Send email to climate1 using form below.
Technology Enhanced Classroom Support (TECS)
Classroom Support, a part of UCS, is responsible for the installation
and maintenance of computer and A/V technology in general-purpose classrooms
at Florida State University. Training is also available for faculty
and staff who use technology in these classrooms.
Classroom Support
(850)644-2811
Send email to:
classroomsupport
using form below.
website: http://tecs.fsu.edu/
Support Hours: 7:30am to 9:30pm Monday through Friday (during the semester)
8:00am to 5:00pm Monday through Friday (during semester breaks)
Public Lab Support
Lab Support, a part of UCS,
is responsible for the maintenance of many public computer at Florida
State University.
Support Hours: 7:30am to 9:30pm Monday through Friday (during the semester)
8:00am to 5:00pm Monday through Friday (during semester breaks)
Abuse of FSU's Computer Network
-
Appropriate use of Florida State University's computing facilities is outlined in USE OF UNIVERSITY INFORMATION TECHNOLOGY RESOURCES. Report abuses of the system to Send email to
abuse using form below.
Feedback
-
About the main UCS website, http://www.UCS.fsu.edu
Send mail to webmaster using form below. -
About the main FSU site, or other questions regarding FSU Admissions and Registrations, go to:
http://www.fsu.edu/misc/comments.html
