University
Computing Services
IMP Frequently Asked
Questions
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Question:
One of my professors has requested that his students change their webmail
accounts to show the student's full name in the From
Column instead of just our email address. Could someone give me some
direction please?
Answer:
You need to add your full name to an identity.
Go to Options/Personal Information.
Click on pull down menu 'select
an identity to change'
Choose either 'Create a new one',
or 'Default Identity'
or another one that might be already created.
Fill out the full name and return address text boxes at a minimum.
Click on 'save options'.
If the default identity pull down menu doesn't show the name that you
have just edited then select it in that menu and click save options again.
Now when you send mail the recipient will see your full name in the From
box.
Question:
I am trying to delete about 729 pages worth of messages on webmail.fsu.edu.
The problem is I can only do this one page at a time, which would unfortunately
take a very long time. Can you please help me out with this problem?
Answer:
Go to Options/Mailbox
and folder display options. Change the number of messages to display
per page to a larger number such as 200 or 500. Then you can delete
messages faster. Note that checking the checkbox in the header line
will allow you to check all of the message on a page with one click.
Question:
After I login successfully, I get logged out if I click anything. What's wrong?.
Answer:
If you are using
IE:
1. Turn off content
advisor: Tools/Internet Options/Content
click diable button.
2. Restore security
defaults. Tools/Internet Options/Security
Highlight Internet Zone, click Default Level
3. Restore defaults
in Tools/Internet Options/Advanced.
Click Restore defaults.
Question:
Everytime I login, it takes me to the Addressbook instead of
my Mailbox. How do I fix this?
Answer:
To make your inbox the start page, go to the
Options/Edit options for
Horde -> Display Options.
The top pulldown menu controls the start page. It most likely shows
"Addressbook". Change it so that it says "Mail", and click
Save options. Then
log off and back on.
Question:
The new webmail, which is what I use at home (& when I am
abroad) to avoid viruses is causing me problems. After I access an email
on webmail and then come to my office and use Eudora, as I am now, it
isn't indicated that emails have been opened, or, I believe deleted. Can
I get this straightened out?
Answer:
What protocol are you using with Eudora?
If it is the POP protocol, then you need to change it to IMAP. Note this
may change the location of your mail inbox. You might want to
call the help desk, 644-HELP (644-4357) to get help, or ask your local departmental
tech rep to help you. The new IMP system uses only the IMAP protocol and
the way message status is determined is different between the two protocols.
We can't go back to EMU because there were many problems with that program.
(See next question for more on that.)
Question:
There is way too much spam. Why has it increased?
Answer:
Sorry for the frustration - it is one we all share.
We currently run a freeware-based antispam solution to scan incoming
email for the
|
Spam Statistics for 20060530
|
| | |
| Mail Scanned | |
| Spam Detected | |
| Spam Deleted | |
| Possible Spam Delivered | |
| Percentage of mail determined to be spam | 0.00 % |
| Percentage of spam mail deleted | 0.00 % |
| Percentage of possible spam mail delivered | 0.00 % |
|
OTI-managed email
servers (mailer, garnet, admin). At one time, it was fairly effective
at catching spam and support was not there for buying a commercial antispam
solution. As
you and everyone else have noticed, it has lately been letting a lot more
spam through the filters. This is partly due to the increased volume of
incoming spam (by the end of last semester, the volume of incoming email
being scanned had literally doubled from the beginning of the semester).
One cause of this increased volume of spam mail is the recent spate of
viruses that infect machines
and cause them to send out spam.The
spammers are constantly evolving their techniques to
evade spam detection software, so it is a constant battle to keep up.
This may not be
much comfort, but we do delete a lot of spam mail before users ever
see it. Roughly 70-80% of incoming mail is determined to be spam by
our antispam software. Of that, 90% is deleted as high scoring spam,
and the rest is tagged with {SPAM?} in the subject line and forwarded
on to the user. This means that on any given day, we delete 500,000-600,000
messages as spam and don't send them on.
We have kept our
antispam software up to date, but it has still not been effective enough.
We just recently received approval (and a very limited budget) to try
a commercial antispam solution. We are evaluating vendor solutions now.
The timeline for implementation isn't set yet, but it won't be before
this summer at least.
In the meantime,
one step you can take to help a little bit is to go to this website http://www.ucs.fsu.edu/systems/accounts.html and from there click on the link to set up spam
filters. This webpage will allow you to set up server side filters
to put the {SPAM?} tagged emails into a JunkMail folder so that you
won't have to read through those emails regularly. You can just scan
that folder periodically for any mistagged spam. This service will also
allow you to set up personal whitelist and blacklist entries on the
server.
Problems with EMU.
1. Disappearing
email folders. EMU would arbitrarily switch from the IMAP protocol to
POP and when it did all of the server side folders a user had would
vanish. There was a check box to lock the protocol but the user had
to know to set it.
2. Lost sent mail.
EMU did not recognize quotas on the email server itself. If a user went
over quota, EMU would blindly send a copy of a sent message to the server
and just assume it was saved properly. No error message was returned
to the user.
3. Bad return address.
If the user had improper punctuation in their full name (commas or semi-colons)
then the return address would show up in their sent mail with the host
name of the particular webmail server that was being used at the time
rather than the email host (ie garnet/mailer). This would mean that
recipients couldn't reply to the message.
4. EMU didn't display
Daylight Savings Time correctly.
5. Confusing quota
messages. EMU had its own 10MB per session quota separate from the email
server quota, which was typically 100-250MB. If a user uploaded a lot
of attachments in a session and didn't log off properly it was possible
for these attachments to stay on the EMU file server and caused the
user not to be able to send or receive messages 'til the usage was reduced.
Users did not have file access to the EMU server itself so they could
not fix the problem without contacting us. Most tried to remove messages
from the inbox and folders to no avail because of the way the quota
message was stated.
6. EMU had a programming
bug that allowed users to look at any file on the server. This was a
major security and privacy issue.
7. EMU did not do
SSL encryption between the webmail server and the email server and the
EMU developers had no plans to implement that security feature.
Question:
When I look back at my sent mail folders for individual months, it
shows From: (me every time of course), instead of To: (very important
to know so I don't have to open every message.) Is there a way to
change the display to show who the sent messages are To? I noticed
that in my "sent mail" folder not corresponding to a month,
it does show who the message was to. Another question I had about
the sent-mail folder... it used to automatically be put into a month
labeled folder when the month ended. It is not doing that now. I would
appreciate that feature for organizational purposes.
Answer:
There doesn't appear to be an option to change this. It's supposed
to be automatic that when a message is sent by you that it shows the
To address. We are looking into this and will report it to the horde/imp
developers.
The IMP system stores mail in the sent-mail folder by default and
renames this the first time you login each month. However you may
have to set it up to do so.
Go to Options/login tasks
and check the box 'rename
sent-mail folder at beginning of month'
if it isn't. Click save options
if you had to change this.
Question:
Hello, I would like to be able to display the folders along the left
hand side of the screen (as you would see in EMU). I have searched through
the options in IMP, but unfortunately I did not see this option available.
Am I just not seeing it, or is even available?
Answer:
There is an option to display a 'Horde' menu on the left, however from
what I can see it doesn't display folder names as a submenu. It basically
takes up space that is duplicated in the horizontal menu bar. To enable
it, go to options/edit options
for horde, display options. You'll see a check box that says 'show
horde menu on the left'. Log out and back in to enable/disable
that menu after saving options.
Question:
During
my previous semester I sent several emails that the instructors informed
me the attachment was not attached. I attached it and received a message
that the file was attached. Do you have any advice that will make my
attempts this semester successful?
Answer:
I'm assuming that you were using the IMP webmail program? And
that you clicked on the 'link attachments' box before you sent the messages? If so, when that happens the user doesn't actually receive the attachment,
but a link to the attachment on our webmail server. Last semester we
had a couple of mis-configuration issues that caused some links to get
lost and those issues have been corrected. Unless you are sending a
big attachment to lots of people the best way to send attachments via
IMP is to send them directly by not checking the 'link attachments'
box.
Another option is
to use a standalone email client such as Eudora, Outlook Express, or
Mozilla Thunderbird. There is documenation at http:// helpdesk.fsu.edu/email/clients.cfm on how to set these clients up.
Question:
I have a lot of folders in my inbox. I would like to combine or move
some folders into others. What is the easiest way to do this?
Answer:
It's relatively easy to do with IMP. Let's suppose you want to combine
folders amail and bmail into folder cmail.
From the folder
drop-down menu on the top right, select folder name amail and click
'Open Folder'. From the
drop down menu box just above the messages that says 'Select:',
choose 'All'. Then in
the drop down box to the right of that that says 'Messages
to', select the folder name 'cmail' (if it already exists) -
otherwise, select 'New Folder'.
Then click on 'Move'.
This will move the selected messages from folder amail to folder cmail.
(If cmail didn't exist and you selected 'New
Folder', it will then prompt you for the name of the folder to
move the messages to.You could then follow the same procedure to move
messages from folder 'bmail' into folder 'cmail', etc.
Note that unless
you click on the 'Purge Deleted'
button at the top right of the screen, those moved messages will not
actually be deleted from the original folders (leaving 2 copies in your
account, which is not what you should do). So once you confirm they
are moved to the new folder, please purge the deleted ones.
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